CEU Event: Webinar: Creating Good Customer Service

When: Ongoing
Where: Online


*CPDT-KA: 1.5 *CBCC-KA: 0
CPDT-KSA Knowledge: 1.50
CPDT-KSA Skills: 0.00

* Courses approved for CBCC-KA CEUs may be applied to a CPDT-KA or CPDT-KSA recertification. Courses approved for CPDT-KA or CPDT-KSA may not be applied to a CBCC-KA recertification.

PLEASE NOTE: CPDT-KA can earn a MAXIMUM of 12 CPDT-KSA Skills CEUS within their 3 year certification period.


In this webinar Beth Bowers CPDT-KA, owner of Power To The PawZ Pet Services & Education will give you guidance in creating good customer service to creating client retention and referrals. -Evaluate your current client base 1.Identify your "Ideal client" and what it is that you appreciate about them -Discover your Training Truth! 1.Your strengths / weaknesses 2. What do you enjoy the most 3.Discover what is and what isn't working in your business -Understand and apply your clients top reinforces and punishers -Learn the top request of Dog Training Clients nationwide -Learn how to save a client (and your reputation) after a mistake -Identify how you can stand

Speaker(s):Beth Bowers, CMPTI, CPPS, CCCFT, CPDT-KA,

Contact: APDT Member Services
 Email: apdt@apdt.com
 Phone: 800-738-3647
 Web: https://www.pathlms.com/apdt/courses/14673