CEU Event: How Dare You Hold Me to Expectations I Am Not Aware of!
* Courses approved for CBCC-KA CEUs may be applied to a CPDT-KA recertification. Courses approved for CPDT-KA may not be applied to a CBCC-KA recertification.
In the business of training and consulting, we are bound by some contractual language that outlines some of the key expectations from each party. This formal contract is not the end of the professional-client contract story, however. Once you have established that your contract and liability waiver have been understood and signed, you must then consider the psychological contract. In short, this summarizes the beliefs held by both trainer and student about what they expect from one another. It is an unwritten set of expectations that is constantly at play during the term of the formal contract. The interactions you have with your clients are a fundamental feature of the trainer-student relationship. Each individual’s role has a set of behavioral expectations that are often explicit to the individual yet ambiguous to other parties and not defined in the business contract. More disappointment and frustrations come from this set of expectations even though in most cases they have not been clearly outlined and understood. Join the presenter as she explores this key and critical component of case management. Learning Objectives: What is the psychological contract and why is it so important to the outcome of case management? How can you better and at the front end define the roles, responsibilities and key expectations across team members to prevent “unaware and unfulfilled expectations?” Understand the importance of your system of beliefs and how you can articulate these to your clients. Each role is a set of behavioral expectations very clear to each party but not defined in the business contract. More disappointment and frustrations come from this set of expectations as in most cases they have not been clearly outlined and understood.
Sponsor:Pet Professional Guild
Contact: Sharon Nettles