|CPDT-KSA Knowledge:||1.50||CBCC-KSA Knowledge:||0.00|
|CPDT-KSA Skills:||0.00||CBCC-KSA Skills:||0.00|
* Courses approved for CBCC-KA CEUs may be applied to a CPDT-KA recertification. Courses approved for CPDT-KA may not be applied to a CBCC-KA recertification.
Communicating in writing can be tricky, and things can quickly snowball into sticky situations that are stressful and not always good for business. This webinar will provide you with skills, templates, and scripts that will allow you to communicate effectively, concisely, and with confidence. When things get heated and the stress is on, you’ll know exactly how to respond – and help your business in the process. Easily handle uncomfortable issues with a professional tone: • How do I get an evasive client to settle his bill? • How do I establish boundaries with a client who calls or texts me several times a day? • How do I handle an irrationally dissatisfied client who’s demanding a refund they’re not entitled to? • How can I make my cancellation policy sound firm, but kind? Business writing is a skill, and communicating in writing in an emotionally-laced industry like ours is a specialized skill. No more: • Stressing over having to deal with confrontation with a client in writing • Feeling guilty about the policies you want to establish for your business. All of this, delivered with large doses of humour!
Speaker(s):Nancy Tucker, CPDT-KA