CEU Event: Navigating Difficult Conversations: Client Communication with Compassion & Efficacy

When: 05/23/2020 12:00am to 05/25/2021 11:59pm
Where: Online


CPDT-KSA Knowledge: 0.00 CBCC-KSA Knowledge: 1.00
CPDT-KSA Skills: 0.00 CBCC-KSA Skills: 0.00

* Courses approved for CBCC-KA CEUs may be applied to a CPDT-KA recertification. Courses approved for CPDT-KA may not be applied to a CBCC-KA recertification.


As animal care professionals, we’re no strangers to adjusting our methods or strategies to the one that allows us to work most effectively with the animal. But when it comes to communicating with clients, many of us are significantly less prepared to navigate those hurdles. This presentation will include discussions around which types of conflicts or obstacles we may be likely to face with pet owners, and strategies for working through or around those obstacles in an effective and compassionate manner.

Sponsor:IAABC Foundation
Speaker(s):Christopher Pachel, DVM, DACVB, CABC

Contact: IAABC Foundation
 Email: info@iaabc.org
 Web: https://m.iaabc.org/