CEU Event: Navigating Difficult Conversations: Client Communication with Compassion & Efficacy
When: 05/23/2020 12:00am to 05/25/2021 11:59pm
Where: Online
CEUs
| *CPDT-KA: | 0 | *CBCC-KA: | 1 |
| CPDT-KSA Knowledge: | 0.00 | ||
| CPDT-KSA Skills: | 0.00 |
* Courses approved for CBCC-KA CEUs may be applied to a CPDT-KA or CPDT-KSA recertification. Courses approved for CPDT-KA or CPDT-KSA may not be applied to a CBCC-KA recertification.
PLEASE NOTE: CPDT-KA can earn a MAXIMUM of 12 CPDT-KSA Skills CEUS within their 3 year certification period.
Description
As animal care professionals, we’re no strangers to adjusting our methods or strategies to the one that allows us to work most effectively with the animal. But when it comes to communicating with clients, many of us are significantly less prepared to navigate those hurdles. This presentation will include discussions around which types of conflicts or obstacles we may be likely to face with pet owners, and strategies for working through or around those obstacles in an effective and compassionate manner.
Sponsor:IAABC Foundation
Speaker(s):Christopher Pachel, DVM, DACVB, CABC
Contact: IAABC Foundation
Email:
info@iaabc.org
Web: https://m.iaabc.org/