|CPDT-KSA Knowledge:||1.50||CBCC-KSA Knowledge:||0.00|
|CPDT-KSA Skills:||0.00||CBCC-KSA Skills:||0.00|
* Courses approved for CBCC-KA CEUs may be applied to a CPDT-KA recertification. Courses approved for CPDT-KA may not be applied to a CBCC-KA recertification.
We've all met that dynamic, charismatic person that just has a way with others and has a way of being remembered. Attend this webinar and learn to identify ways of creating a powerful introduction, remembering names, and managing situations when you've forgotten someone's name. This Interpersonal Skills webinar will help pet professionals work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. This webinar will also help you identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation. Webinar Objectives Understand the difference between hearing and listening Know some ways to improve the verbal skills of asking questions and communicating with power. Understand what is ?non-verbal communication' and how it can enhance interpersonal relationships. Identify the skills needed in starting a conversation. Identify ways of creating a powerful introduction, remembering names, and managing situations when you've forgotten someone's name. Understand how seeing the other side can improve skills in influencing other people. Understand how the use of facts and emotions can help bring people to your side. Identify ways of sharing one's opinions constructively. Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation. Learn tips in making an impact through powerful first impressions.
Sponsor:Pet Professional Guild