|CPDT-KSA Knowledge:||1.50||CBCC-KSA Knowledge:||0.00|
|CPDT-KSA Skills:||0.00||CBCC-KSA Skills:||0.00|
* Courses approved for CBCC-KA CEUs may be applied to a CPDT-KA recertification. Courses approved for CPDT-KA may not be applied to a CBCC-KA recertification.
Join Niki Tudge for this 90 minute webinar. Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time. You negotiate with clients on a daily basis, appointment times, homework assignments, training protocols and much more. Life is an ongoing negotiation! Through this webinar you will be able to understand the basic types of negotiations, the phases of negotiations, and the skills needed for successfully negotiating with clients. For example, have you ever: Needed help building consensus with clients? Had to facilitate a negotiation between pet owners? Needed more client commitment to achieve your goals? Decided where to eat with a group of friends? Decided on chore assignments with your family? Asked your boss for a raise? These are all situations that involve negotiating! This webinar will you an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved. Workshop Objectives Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA Lay the groundwork for negotiation Identify what information to share and what to keep to yourself Understand basic bargaining techniques Apply strategies for identifying mutual gain Understand how to reach consensus and set the terms of agreement Deal with personal attacks and other difficult issues Use the negotiating process to solve everyday problems Negotiate on behalf of someone else
Sponsor:Pet Professional Guild