|CPDT-KSA Knowledge:||1.00||CBCC-KSA Knowledge:||1.00|
|CPDT-KSA Skills:||0.00||CBCC-KSA Skills:||0.00|
* Courses approved for CBCC-KA CEUs may be applied to a CPDT-KA recertification. Courses approved for CPDT-KA may not be applied to a CBCC-KA recertification.
Distance consultations are training or behavior appointments that are conducted over the phone, or through online audio or video conferencing. You may already make use of this option for follow-ups after you’ve already had an in-person consult, they are also a viable alternative for primary appointments. This is a service that could expand your business in good times and bad, and provide a much needed option for clients. But there are considerations and skill sets necessary for effective services over the phone. Policies and procedures need to be in place that protect you and your clients and maximize the success of telephone or online video or audio consultations. In the first session of this webinar course you’ll discover: the most common mistakes you could make with telephone consultations and how to avoid them, different types of phone consultations, three options for growing your business outside your existing service area (which is one reason for considering telephone consultations), what you must be able to do if you are even considering adding telephone consultations to your list of services and much more! In the SECOND session, we answered submitted questions, and live ones giving you the benefit of personal consulting time from us about YOUR business! The questions asked and topics covered apply to most all training and consulting businesses and took us beyond the content of the first session! And now we’ve added a THIRD session – the 2020 update to introduce you to online platforms that weren’t available when we first offered this course. AND puts distance consults in perspective in the age of pandemics and social distancing.
Sponsor:Animal Behavior Associates
Speaker(s):Suzanne Hetts, Ph.D., CAAB and Dan Estep, Ph.D., CAAB