CEU Event: Creating Good Customer Service

When: Ongoing
Where: Online

CEUs

*CPDT-KA: 2 *CBCC-KA: 0
CPDT-KSA Knowledge: 2.00 CBCC-KSA Knowledge: 0.00
CPDT-KSA Skills: 0.00 CBCC-KSA Skills: 0.00

* Courses approved for CBCC-KA CEUs may be applied to a CPDT-KA recertification. Courses approved for CPDT-KA may not be applied to a CBCC-KA recertification.

Description

In this webinar Beth Bowers CPDT-KA, owner of Power To The PawZ Pet Services & Education will give you guidance in creating good customer service to creating client retention and referrals. -Evaluate your current client base 1.Identify your "Ideal client" and what it is that you appreciate about them -Discover your Training Truth! 1.Your strengths / weaknesses 2. What do you enjoy the most 3.Discover what is and what isn't working in your business -Understand and apply your clients top reinforces and punishers -Learn the top request of Dog Training Clients nationwide -Learn how to save a client (and your reputation) after a mistake -Identify how you can stand

Sponsor:APDT
Speaker(s):Beth Bowers , CMPTI, CPPS, CCCFT, CPDT-KA

Contact: Jennifer
 Email: education@apdt.com
 Phone: 800-738-3647
 Web: https://www.pathlms.com/apdt/courses/14673