When: 05/05/2019 9:00am to 05/05/2019 5:00pm
Where: Training Spot
|CPDT-KSA Knowledge:||2.00||CBCC-KSA Knowledge:||4.00|
|CPDT-KSA Skills:||0.00||CBCC-KSA Skills:||0.00|
* Courses approved for CBCC-KA CEUs may be applied to a CPDT-KA recertification. Courses approved for CPDT-KA may not be applied to a CBCC-KA recertification.
For professional trainers: learn how to navigate difficult client conversations! In this course, Dr. Chris Pachel (DVM, DACVB, CABC) will discuss: 1. How to set realistic expectations. 2. Ask questions. 3. Ask permission. 4. Skill set analysis. 5. Create a shared perspective. 6. Meet clients where they are at. 7. Bring it back to date. 8. Not all help is helpful. 9. Detaching from expectations. 10. Call for reinforcement.
Speaker(s):Dr. Chris Pachel (DVM, DACVB, CABC)
90 Lawrence St
Eugene, OR 97401