Title: Communication Skills for Difficult Conversations with Clients
|CPDT-KSA Knowledge:||0.75||CBCC-KSA Knowledge:||0.75|
|CPDT-KSA Skills:||0||CBCC-KSA Skills:||0|
How you communicate with your clients when the going gets tough can have a huge impact on everything from your reputation to client compliance. The Pro Member Only webinar “Communication Skills for Difficult Conversations with Clients” addresses this important skill. Whether you are talking about safety concerns, possible euthanasia of a pet, dealing with someone who is overall “prickly”, or improving client compliance and “buy in”, this session will help you. The replay is available, as always.
Sponsor: Behavior Education Network
Speaker(s): Dan Estep; Suzanne Hetts