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Title: Should I Offer Telephone Consults

When: Ongoing

Where: Online


CPDT-KSA Knowledge:3CBCC-KSA Knowledge:0
CPDT-KSA Skills:0CBCC-KSA Skills:0


Telephone consultations are training or behavior appointments that are conducted over the phone. We are referring to primary appointments, not telephone follow-ups that occur after you’ve already met with a client in person. Is this a service that could expand your business and provide a much needed option for clients, or are telephone consults just a recipe for disaster, resulting in client complaints and sullying your reputation? The answer is possibly all of the above, depending on whether you have the necessary skill sets to provide effective services over the phone, and have the policies and procedures in place that protect you and your clients and maximize the success of telephone consultations. In the first session of this webinar course you’ll discover: the most common mistakes you could make with telephone consultations and how to avoid them, different types of phone consultations, three options for growing your business outside your existing service area (which is one reason for considering telephone consultations), what you must be able to do if you are even considering adding telephone consultations to your list of services and much more! In the second session, we answered your submitted questions, and live ones (as time allows) which is the equivalent of getting personal consulting time from us about YOUR business, minus the cost of our personal consulting time!

Sponsor: Behavior Education Network

Speaker(s): Suzanne Hetts, Ph. D., CAAB ; Dan Estep, Ph.D., CAAB