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General Information
Certificants
Veterinarians
Shelters/Rescues/ Breeders
Animal Lovers
Event
Title: Dealing With Difficult Clients
When: Ongoing
Where: Online
CEUs
| CPDT-KA: | 1.5 | CBCC-KA: | 0 |
| CPDT-KSA Knowledge: | 1.5 | CBCC-KSA Knowledge: | 0 |
| CPDT-KSA Skills: | 0 | CBCC-KSA Skills: | 0 |
Description
You’ve probably met the central personalities of this drama: The chatty Cathy who won’t let you get a word in edgewise, the entitled potential client who doesn’t understand why you’re not willing to rework your entire business to suit his needs, the client who refuses to be made happy, the dog owner who turns molehills into mountains (think a panicked vet visit for a small scratch). Join Veronica Boutelle of dog*tec to explore strategies for dealing with difficult clients, and when and how to cut them loose.
Sponsor: Raising Canine
Speaker(s): Susan Smith