Title: Managing Family Dynamics During Training and Behavior Appointments
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Do you often feel overwhelmed, anxious or helpless when talking to clients about emotionally difficult issues? Do you find yourself feeling angry and resentful when pet owners don’t follow through with your recommendations then become frustrated with both you and their pet?
Are you uncomfortable talking about difficult issues, such as when you think it’s not safe for a pet to remain in the home, when spousal conflicts create barriers to succesful behavior change for the pet, when the owners’ attempts to change the behavior prior to calling you has made it worse, or when you have to address inappropriate recommendations from a previous trainer?
These are just a few examples of what you encounter when working with families. Your ability to communicate well with people has a direct influence on your success – not only with individual clients but with your business as a whole.
In this webinar Dr. Stephanie LaFarge, Director. of Counseling Services at the ASPCA and Dr. Suzanne Hetts these problems and how to address them within your training and behavior consulting appointments.
Sponsor: Animal Behavior Associate, Inc.
Speaker(s): Stephanie LaFarge, Ph.D. Suzanne Hetts, Ph.D., CAAB