Title: Should I Offer Telephone Consults?The Pros and Cons, and Necessary Policies and Procedures
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Telephone consultations are training or behavior appointments that are conducted over the phone. We are referring to primary appointments, not telephone follow-ups that occur after you’ve already met with a client in person. Is this a service that could expand your business and provide a much needed option for clients, or are telephone consults just a recipe for disaster, resulting in client complaints and sullying your reputation?
The answer is possibly all of the above, depending on whether you have the necessary skill sets to provide effective services over the phone, and have the policies and procedures in place that protect you and your clients and maximize the success of telephone consultations.
Sponsor: Animal Behavior Associates, Inc.
Speaker(s): Suzanne Hetts, Ph.D., CAAB Daniel Q. Estep, Ph.D., CAAB