|CPDT-KSA Knowledge:||0.50||CBCC-KSA Knowledge:||0.50|
|CPDT-KSA Skills:||0.00||CBCC-KSA Skills:||0.00|
learn more about emotional intelligence (EQ). Ericka will guide you through what emotional intelligence is, identifying your strengths and weaknesses in EQ, and how to increase or change your EQ. Knowing how you manage and read emotions can help you with client work, interactions with coworkers and colleagues, and even at home.